The KTA Code Of Conduct

This Code of Conduct has been developed in accordance with the principles of ethical and responsible decision-making and embodies the following values.

  • Duty to Uphold the Law and General Regulations

Members shall uphold the Laws of Kenya and of other jurisdictions in which they shall operate from at all times in the discharge of their mandate. They shall keep up to date with all legislative and policy changes affecting their work

  • Respect of Others

Members shall treat their fellow Members, the public, their employees and all stakeholders in the Industry with courtesy and respect. They shall at all times respect the rights, entitlements, duties and obligation of all stakeholders in the Road Transport Sector.

  • Honesty and Integrity

Members shall not place themselves in situations where their honesty and integrity may be questioned in all their dealings and should on all occasions avoid the appearance of such behaviour.

  • Standard of Performance

Members shall exercise due care and always strive for the highest standard of performance and service to customers and keep accurate records. The members shall endeavour to always keep the industry’s best practices. Members shall not bring KTA into disrepute.
Further, members are required to make every effort to ensure that accurate information is provided to enable customers to exercise an informed judgment regarding their transport/logistics requirements.

  • Accountability

Members shall be held accountable for their actions and the manner in which they carry out their responsibilities and should co-operate fully with any scrutiny appropriate to their particular operation.

  • Conflict of Interest

Members shall not at any time put themselves in a position that brings about a conflict of interest by way of private, personal gain or advantage. In the event of a situation of a conflict of interest arising, every Member shall be under an obligation to inform the KTA Secretariat of such situation of conflict.

  • Confidentiality

Members shall treat all transactions and communications with the customers confidential. In case of a dispute with a customer, they shall make every reasonable effort to reach a speedy resolution that shall not get to the general public.

  • Subscriptions

Members shall ensure that all their subscriptions have been fully paid and up to date with the KTA Secretariat.

 

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